Burckhardt Compression has once again demonstrated its commitment to operational excellence and swift global service by restoring full compressor functionality aboard a Very Large Gas Carrier (VLGC) during voyage.
During a scheduled port call in Houston, TX, a leading LPG shipping company detected metal particles in the crankcase of one of its marine compressors. With disassembly prohibited during berthing by terminal regulations and no time to spare, the customer urgently requested assistance. Burckhardt Compression responded immediately, dispatching a Field Service Representative (FSR) to the vessel docked in Houston.
Key highlights
24/7 rapid response & expertise
The FSR embarked with the VLGC to continue diagnostics while sailing to Panama—a testament to Burckhardt's flexibility under operational constraints.
Thorough inspection & repair in challenging conditions
Despite stricter on‑board safety rules and limited transfer windows, the team completed an in-depth inspection, cleaned the crankcase, assessed oil integrity, and identified worn components—all while at sea.
Transparent & continuous communication
Seamless dialogue was maintained between the FSR and the customer's superintendent, ensuring real-time updates and coordinated decision making.
Strategic recommendations & future readiness
Burckhardt Compression provided a detailed service plan—including recommendations for main bearings, pin bushings, gaskets, O‑rings, and future laser alignment using a hydraulic torque wrench. A tailored parts catalogue was also delivered to streamline upcoming part orders.
Customer satisfaction & strengthened partnership
"The Burckhardt Compression team did a fantastic job at urgently inspecting the equipment while in-transit. The team was great at communicating. The FSRs brought much needed expertise and know-how to make the correct repair. They looked out for our best interest. Many thanks for your prompt response.," praised the customer.
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Benefits delivered
Service feature impact for customer
- Minimized downtime critical repairs executed mid‑voyage
- Expert equipment handling certified FSRs and specialized tooling on‑board
- Future-proof maintenance plan strategic overhaul and parts catalogue provided
- Reliable point of contact dedicated liaison ensures efficient coordination
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About Burckhardt Compression Marine Repair Services
Burckhardt Compression's global marine service network offers 24/7 support and a broad array of solutions—from emergency calls to planned dry-docking, overhauls, and digital monitoring tools. The company empowers vessel operators to enhance uptime, reduce risks, and optimize fleet performance through tailored service agreements and high technical competence.
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This successful mid-voyage intervention underscores Burckhardt Compression's reputation for agility, reliability, and commitment - reinforcing their position as a trusted partner in marine compressor service worldwide.
Further information:
Further information:
Claudia Proeger, Global Marketing Manager
