Temenos: 3 in 4 banking customers are only moderately satisfied or less Mittwoch, 30. September 2026 - 16:36

Customers expect more from their banks than ever before. And now more than ever, it takes the right technology partner to help financial institutions deliver and compete. In this edition, explore Celent's latest research on customer expectations and the potential opportunities and risks for banks. Learn what sets standout banking software providers apart in Forrester's Digital Banking Wave. Hear from Questbank on their future-proofed platform, and discover how AI, data and intelligent platforms are reshaping the future of banking.

Three in four banking customers are moderately satisfied or less with their primary banks, according to Celent. As expectations for more personalized experiences rise, only banks with modern digital and core platforms will be best positioned to close the gap.

As customer expectations continue to rise, leading banks are investing in digital experiences that are more intuitive, personalized, and engaging. Discover the capabilities and strategies that set top-performing digital banking providers apart in The Forrester Wave™: Digital Banking Engagement Platforms, Q2 2026.

Modernization is no longer the destination. Leading banks need technology that evolves in line with their customers' expectations. See how Questbank chose a modern core banking platform to launch faster, innovate with confidence, and accelerate long-term growth.

The next era of banking will be defined by how effectively banks can combine AI, data and human expertise. Explore our latest thinking on the intelligent platforms that are helping banks make better decisions, operate more efficiently, and deliver greater value to customers.